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Pharmacist in aisle of Pharmacy
Survey

Got 5 minutes to help us shape your weight loss journey and give your honest feedback?

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We're conducting a quick survey to see how we are doing and how you feel we can help you with your weight loss journey.

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As a thank you, you will be given a unique code for £25 towards your next order with us.

Our little survey...

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This first section looks at some basic information about your journey with us so far and feedback regarding our service from start to finish.

How long have you been a customer?
Which payment method do you use?
How easy do you find completing the initial Health Form? 1 hearts being not easy and 5 hearts being the best:
Not easy at allNot easyNeutralEasyVery Easy
How easy do you find completing the Repeat Order Form?
Not easy at allNot easyNeutralEasyVery Easy

How would you rate our communication with you regards to:

The time it takes us to respond to your order form? (1 heart being slow and 5 hearts being very quickly)
Very slowSlower than I thoughtStandard timingQuicker than I thoughtVery Quickly
The time it takes to respond to a query or an email (1 heart being slow and 5 hearts being very quickly)
Very slowSlower than I thoughtStandard timingQuicker than I thoughtVery Quickly
Quality of information and/or explanations given to you (1 heart being very poor and 5 hearts being very good)
Very poorPoorIt's okayGoodVery Good
Mannerism / courtesy / politeness of the customer care team (1 heart being very poor and 5 hearts being very good)
Very poorPoorIt's okayGoodVery Good
Our blog posts - do you feel the content is useful? (1 heart being very poor and 5 hearts being very good)
Very poorPoorIt's okayGoodVery Good
Our emails - do they contain useful / helpful information? (1 heart being very poor and 5 hearts being very good)
Very poorPoorIt's okayGoodVery Good

How would you rate the delivery service from our third party couriers e.g. Royal Mail, DPD and APC?

Speed of delivery (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
Communication from the courier (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
Receiving the package safely (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
How would you rate the packaging of your item in general, including protection of your item, keeping the item cool during transit etc.? (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardFairly well packagedVery well packaged

How would you rate the following aspects of our aftercare:

Frequency of email check ins (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
Ease of accessing the Aftercare information via the My Account section of the website (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
Content of the aftercare e.g. what are the side effects, how to deal with side effects, hgow to administer the injection, general advice etc. (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
Ease of understanding the aftercare literature (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
Accessing support when needed (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
The level of support I receive when I contact the Customer Care Team (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
The reponse time when I contact Customer Support (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
If you have an issue, how would you rate the resolution to the issue? (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good
Overall, how would you rate our customer service? (1 heart being very poor and 5 hearts being very good)
Very poorNot that greatStandardGoodVery Good

As we continue to grow, we want to make sure we are providing the best possible service to our customers. This includes looking at what potential services you feel would be of benefit to you whilst you undertake this weight loss journey to help you get to where you want to be.

Would any of the following services be of interest to you whilst you use the medication?

Thank you for taking the time to complete our feedback survey. As a thank you, you can claim a code for a £25 credit towards your next order. Please leave your details below to claim the code:

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